Terms & Conditions

Terms & Conditions

Notice to Service Plan Buyers and Wireless Communication Device Equipment Buyers:

The ProPCSuperStore.com Policies and Purchase Agreement do not apply to a purchase of a service plan ("Service Plan") for a wireless communication device such as a cell phone or wireless email device. ProPCSuperStore.com acts as a Dealer for some companies that provide Service Plans and you can purchase a Service Plan through ProPCSuperStore.com, but your agreement will be with the company that provides the Service Plan and not ProPCSuperStore.com.

The ProPCSuperStore.com Policies and Purchase Agreement do apply to a purchase of wireless communication equipment, such as cell phones, wireless email devices and accessories from ProPCSuperStore.com. ProPCSuperStore.com is not owned by or the owner of any company that provides wireless services.

Price, specifications and terms of offers are subject to change without notice. ProPCSuperStore.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. ProPCSuperStore.com does not offer any technical support or sales advice. Customer pays return shipping charges for all return services. ProPCSuperStore.com reserves the right to refuse service to anyone.

Payment Methods

  • ProPCSuperStore Store Credit Card

  • Visa

  • MasterCard

  • Discover Network

  • American Express

  • PayPal

  • ProPCSuperStore Gift Card

  • Visa Checkout

  • MasterPass

  • Amex Express Checkout

  • Google Wallet

  • Bitcoin

  • Marketplace: Purchasers of ProPCSuperStore Marketplace items may not pay by check or money order.

  • No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but ProPCSuperStore.com does not accept international credit cards at this time.

Shipping Methods

  • FedEx 3Day Express Saver - 3 to 4 business days + 24-48 hours to process the order.

  • FedEx 2Day - Delivery within 2 business days + 24-48 hours to process the order.

  • FedEx Standard Overnight - Delivery within 1 business day + 24-48 hours to process the order.

  • UPS Ground - 5 to 7 business days + 24-48 hours to process the order.

  • UPS 3Day - 3 business days + 24-48 hours to process the order.

  • UPS 2Day - 2 business days + 24-48 hours to process the order.

  • UPS Red Next Day Residential - Delivery within 1 business day + 24-48 hours to process the order.

  • Large Item Delivery and White Glove Delivery - 3 to 5 business days + 24-48 hours to process the order.

  • USPS, Media Mail - Delivery within 2 to 9 business days + 24-48 hours to process the order. (This applies to DVD purchases only.)

  • USPS - APO/FPO/DPO orders welcome! Delivery will take approximately 2 to 6 weeks + 24-48 hours to process the order. (Due to military APO/FPO/DPO box size, 19" and larger monitors cannot be shipped via this method; please remove them from your shopping cart before proceeding.)

  • For Hawaii and Alaska customers, FedEx can only ship via 2Day Air and the shipping time will not be guaranteed. Therefore, ProPCSuperStore.com will default to and charge for 2Day Air.

  • FedEx only offers 2Day service to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.

  • Pro Saver (4-7 Business Days) shipping +24-48 hours to process the order.

    • This shipping method is not available to Hawaii, Alaska or Puerto Rico.

    • This shipping method is supported by DHL Smart Mail or UPS Mail Innovation Services.

    • Not all warehouses support this shipping method; an alert will appear during checkout to notify users if the item is not eligible.

    • Not all orders qualify for this shipping method. Determination of eligibility will be made based on order weight and item dimensions.

  • All orders require 24-48 hours processing time before shipping.

  • ProPCSuperStore.com does not process orders during weekends.

  • No deliveries will be made on Sunday.

  • ProPCSuperStore.com does not guarantee same day shipping.

  • All orders shipped within California, Indiana, New Jersey and Tennessee will be charged state sales tax. Please note that the sales tax for New Jersey and Tennessee orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

  • Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.

  • Local Express Delivery - Local Express delivery (by 8 p.m.) + time to process the order

    • Not all items qualify for this shipping method. Determination of eligibility will be made based on proximity to our warehouses.

    • This shipping method is supported by Dynamex Inc.

  • Marketplace: ProPCSuperStore Marketplace sellers may offer different shipping options. Check the Seller's Policy Page for the shipping options and terms for individual Marketplace sellers. In the event of a conflict between ProPCSuperStore's shipping options and term and those on a Seller's Policy Page, the Seller's Policy Page shipping options and terms shall apply to your orders from that seller.

Price Matching

ProPCSuperStore.com does not price match competitors but will honor our advertised prices on Pricewatch.com. For your convenience, all of our most current pricing is listed on our Web site and updated in real-time. Prices are non-negotiable.

Pricewatch.com Customers

ProPCSuperStore.com will honor our advertised prices on Pricewatch.com. If there is a price differential, please check the following:

  • OEM items are usually cheaper than retail so please verify the product type

  • Open Box items are always cheaper than new products

After confirming that the ProPCSuperStore.com price does not match the Pricewatch.com price, please contact us for assistance.

Website use

You agree to use ProPCSuperStore.com website (the "Website") only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by ProPCSuperStore.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of ProPCSuperStore.com. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which ProPCSuperStore.com may suffer) of any such breach.

Cross-Ship

ProPCSuperStore.com does not cross-ship CPUs under any circumstance. All other items may be cross-shipped if the following criteria are met:

  1. The customer first agrees to purchase the replacement item.

  2. The same make/model item is in stock. Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to ProPCSuperStore.com.

  3. Under no circumstance will ProPCSuperStore.com cross-ship merchandise beyond 30 days from the original invoice date.

  4. Marketplace: ProPCSuperStore Marketplace sellers may cross-ship CPUs or other items in their discretion. Check the Seller's Policy Page for the cross-ship policies of individual Marketplace sellers. In the event of a conflict between ProPCSuperStore's cross-ship policies and those on a Seller's Policy Page, the Seller's Policy Page cross-ship polices shall apply to your orders from that seller.

Gifts

ProPCSuperStore.com offers complimentary customer appreciation gifts with the purchase of selected merchandise. On the product page of qualified merchandise, choose your preferred Customer Appreciation Gift via radio button and click the item's Add to Cart button. Both the product and the gift item will be added to your cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a gift to your cart, an intermediary page will be promoted to provide you with a second chance. Gift offers valid only while supplies last.

Combo Specials

Combo Specials are offered by ProPCSuperStore.com as a way of purchasing two items together at a discounted price. To take advantage of a listed Combo Special, select the desired Combo Special from the individual item listing and click Add to Cart. Both items will be added to your shopping cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a Combo Special to your cart, an intermediary page will be promoted to provide you with a second chance. Only one of each Combo Special can be purchased per order. Offers valid only while supplies of both items last. If you attempt to purchase multiple units of a Combo Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). ProPCSuperStore.com cannot guarantee the compatibility of combo items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

* Please note that an item advertised as "free" in a combo special may still incur a shipping charge.

Bundle Specials

Bundle Specials are offered to ProPCSuperStore.com shoppers as a way to purchase multiple items together at a discounted price. Only one of each Bundle Special can be purchased per order. Offers valid only while supplies of all items within the bundle last. If you attempt to purchase multiple units of a Bundle Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). ProPCSuperStore.com cannot guarantee the compatibility of bundle items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of the original invoice date. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items within a bundle may only be returned for repair/replacement if an RMA number is acquired within the standard return period.

Customized systems

Customized systems are built-to-order. The components you select for your system will be assembled and tested by trained staff. Customized systems require adequate time for assembly as well as testing to ensure the components are functioning properly. Assembly time varies depending on the system. The required assembly time for each particular system will be listed on the item’s product page.

Your order must be charged in full before we begin building your system. Please note that once an order is charged, it cannot be changed or canceled.

All returns for refund, including refused packages, will be charged a non-refundable 15% restocking fee. All other standard return policies apply. Please refer to the ProPCSuperStore Return Policy for complete details.

Product Tour

The product resources offered in Product Tour are provided courtesy of their respective developers. As such, ProPCSuperStore.com is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer. These resources are provided on an "as is" basis by ProPCSuperStore.com as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.

Promo Codes

ProPCSuperStore.com will sometimes furnish an alphanumeric code that can be used for promotions on our Web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the ProPCSuperStore.com Web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Marketplace: Promo Codes are not currently available for ProPCSuperStore Marketplace items.

Mail-in Rebates

For your convenience, ProPCSuperStore.com does its best to advertise any current rebates on our Web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.

Sales Tax

Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into California, Indiana, New Jersey and Tennessee will be charged applicable sales tax according to your area's tax rate. Please note that the sales tax for New Jersey and Tennessee orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

Duty Tax

FedEx only offers 2Day or overnight services to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.

Electronic Waste Recycling Act

The Electronic Waste Recycling Act ("Act") became law in California on January 1, 2005. The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the state's behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to the state by and only applies to orders shipped within California.

The types of products that we are required to collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens, and other similar video display devices. The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows:

  • Greater than 4" and less than 15" -- $6.00

  • Greater than or equal to 15" and less than 35" -- $8.00

  • Greater than or equal to 35" -- $10.00

For more information concerning the scope and details of the Act, please refer to the California Department of Resources Recycling and Recovery's website or to the Department of Toxic Substances Control's website.

Cell Phone and Rechargeable Battery Recycling Program

ProPCSuperStore.com has a system in place for the acceptance and collection of used cell phones and used rechargeable batteries for reuse, recycling or proper disposal. Please click here for information about that system and how you may be able to use that system, at no cost to you.

Product Testing

ProPCSuperStore.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. ProPCSuperStore.com does not conduct product testing before shipping any merchandise.

Marketplace: ProPCSuperStore Marketplace sellers may or may not conduct product testing. Check the Seller's Policy Page for information on the product testing practices of individual Marketplace sellers.

"Must Be Purchased with Hardware"

The "must be purchased with hardware" precept is mandated by the software publisher. In accordance, ProPCSuperStore.com customers must purchase some type of product which falls under the general category of computer hardware in order to purchase applicable software. Hardware is classified as any component that will be used when assembling a computer system (a hard drive, motherboard, processor and a floppy drive are all examples of merchandise that will qualify). There is no specific or set price the hardware has to be, merely that there is some sort of eligible hardware present in the order itself.

Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. CPUs must be returne